CLEF X Sonia

Order/Website link 下单方式：

Shipping
Q: What shipping method do you offer?
A: NINJAVAN

Q: Where do you ship from?
A: IPOH WAREHOUSE

Q: What's the Shipping fares to WM, EM, SG?
A: MSIA - FOC, SG - RM30

Q: How long does it take to ship and to arrive? WM, EM and SG
A: 3-6 working days

Updating your order
Q: Can I cancel or edit my order?
A: Please contact CLEF customer service. However, once payment is done, orders cannot be edited or canceled.

Q: Can I change my shipping address?
A: Yes, Please contact CLEF customer service.

Return Policy
Q: What is your return and exchange policy?
A: Kindly read this or click our policy link below our page https://my.clefskincare.com/pages/policies

Q: How do I make a return or exchange?
A: Please contact CLEF customer service.

Order Issues
Q: My tracking shows delivered but I never received it. What can I do?
A: Please contact CLEF customer service.

Q: What happens if my package is incomplete or a missing parcel ?
A: Please contact CLEF customer service.

Q: What happens if my package is lost or stolen?
A: Please contact CLEF customer service, we will reship.

Q: What if I purchase more than the required bundle set, will the additional piece cost the lowest or does it reset to single piece price?
A: Reset back to single price

Q: How do you notify me of my order status or tracking status?
A: Order ID and Tracking status will send by email. 

Product FAQs
Q: What’s the Manufactured dates and Expiry dates?
A: Product(s) Expiry Date:

CLEF Anti-Aging Toning Water (120ml) - 03/2025
CLEF Anti-Aging Cleansing Gel (120ml) - 09/2025

CLEF Radiant Gold Essence Serum (30ml) - 12/2025

CLEF Tinted Physical  Sunscreen Beige - 2/2026

CLEF Tinted Physical  Sunscreen Fair - 2/2026

CLEF Tinted Physical  Sunscreen Rich - 2/2026

CLEF Pomegranate Mask - 12/2025


Q: How should I care for the goods?
A: Don’t put under direct sunlight

Q: Is the product certified by any local authorities?
A: 有国家卫生部批准

Payment
Q: What's your provided payment method?
A: ONLINE BANKING, CREDIT CARD, EWALLET

Q: Do you provide any payment installation?
A: GRAB PAY LATER , ATOME

Q: Can I Purchase as a Guest Buyer or do I have to set up an account?
A: Both but still preferably set up account.